PRIVACY & GDPR POLICY

Last Updated: 10 February 2025

1. Introduction

Grease Monkey (Scotland) Ltd (“Grease Monkey”, “we”, “our”, or “us”) is committed to protecting your privacy and ensuring that your personal data is managed securely and transparently. This policy explains how we collect, use, and protect your personal data when you interact with us online or through our services.

By subscribing to our services, you agree to comply with this policy.

We may update this policy from time to time, so please review it periodically to stay informed of any changes. Should you have any questions or concerns about your personal data, please contact our Privacy Officer at [email protected].

2. GDPR & Your Rights

The General Data Protection Regulation (GDPR) gives you greater control over your personal data. It ensures that:

• Your data is processed lawfully, fairly, and transparently.
• You have the right to access, update, or delete your personal data.
• We do not use your data for any purposes without a lawful basis.

3. What Personal Data Do We Collect?

We may collect the following information to provide and improve our services:

• Identity details (e.g., name, email, phone number).
• Financial information (e.g., payment details for subscriptions).
• Website usage data (via cookies and analytics).
• Correspondence data (if you contact us via email or phone).

Sensitive data will only be collected with your explicit consent or where legally required.

4. How Do We Collect Your Data?

We collect data from:

• Direct interactions (e.g., when you subscribe, contact us, or complete forms on our website).
• Automated technologies (e.g., cookies and analytics tools that track website usage).

5. How Do We Use Your Data?

We use your personal data to:

• Provide and manage our services (e.g., cycle space rentals).
• Process payments and maintain account records.
• Respond to inquiries and customer support requests.
• Improve our website and user experience.
• Send marketing communications (only with your consent).

We may also anonymize and aggregate data for statistical analysis and service improvements.

6. Who Do We Share Your Data With?

We do not sell your personal data. However, we may share your data with:

• Service providers (e.g., payment processors, IT support, and couriers).
• Legal or regulatory authorities (if required by law).
• Affiliates & business partners (when necessary to provide services).

All third parties handling personal data on our behalf must comply with GDPR and contractual confidentiality obligations.

7. Data Retention & Security

• We will retain your data for at least 7 years to comply with legal obligations.
• Personal data will not be kept longer than necessary unless required by law.
• We have security measures in place to protect against unauthorized access, loss, or misuse.

If a data breach occurs, we will notify you and relevant authorities as required by law.

8. Your Rights Under GDPR

You have the right to:
✔ Access your data – Request a copy of the personal data we hold.
✔ Correct your data – Ask us to update inaccurate information.
✔ Delete your data – Request deletion (where legally permitted).
✔ Restrict processing – Limit how we use your data.
✔ Object to processing – Stop certain uses of your data, including direct marketing.

To exercise any of these rights, contact our Privacy Officer at [email protected].

9. Cookie Policy

9.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites function efficiently and provide information to site owners about user behavior.

9.2 How We Use Cookies

We use cookies to:

• Enhance website performance by remembering user preferences.
• Improve website functionality through analytics and user experience tracking.
• Personalize content and marketing based on browsing habits.

9.3 Types of Cookies We Use

• Essential Cookies: Required for website functionality (e.g., login, security).
• Analytics Cookies: Track site performance and user interactions (e.g., Google Analytics).
• Marketing Cookies: Help deliver targeted ads and promotions (used only with consent).

9.4 Managing Cookies

You can:

• Accept or decline cookies when prompted upon visiting our site.
• Change cookie preferences in your browser settings.
• Disable cookies, but note that this may impact website functionality.

For detailed guidance on managing cookies, visit www.aboutcookies.org.

10. Cancellations & Data Removal

• You can withdraw consent or cancel your account at any time.
• If you cancel, we will delete your data unless retention is legally required.

11. Contact Information

For any privacy-related questions, requests, or concerns, please contact:

Email: [email protected]
Address: Grease Monkey, 5 Napier Square, Livingston, EH54 5DG

We take your privacy seriously and are committed to protecting your data.

Final Notes

This policy may be updated periodically. Please check our website for the latest version.

By using our services, you agree to this Privacy & GDPR Policy. Non-compliance may result in access restrictions or service termination.

Privacy Officer

Grease Monkey, 5 Napier Square, Livingston, EH54 5DG